Privacy Policy

By submitting your information you consent to the use of that information as laid out below


For the purposes of the Data Protection Act 1998 the ‘Data Controller’ for this website is Hancock Scotland Limited. The privacy and security of our customers is important to us. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and the procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

In order to purchase products or services from us, we need to know your name, address, and email address and various other details. We gather this information to allow us to contact you efficiently and deal with your order. The relevant information is then used by us, to communicate with you regarding our products and services or as otherwise required. If you wish to register for our Newsletter service you must provide us with your name and email address. . We may also wish to provide you with information about special features of our website or any other services or products from Hancock that we think may be of interest to you. If you would rather not receive this information, please contact us aside from the matters laid out above, your personal data will not be disclosed to any third party save with your consent.

Our use of cookies and other information gathering technologies

Hancock Scotland Limited employ information gathering technologies for the purposes of collecting information and statistics about the users of this site, but such information will not be used to identify any individual. The purpose of gathering such information is to assist us to analyze the use of the website and revise it for the benefit of our customers by making your visit to the site more efficient and to improve and increase the content found to be most popular. We also employ cookies on this site. Cookies are small text files used on the Internet for a variety of purposes. We use cookies to make your use of the website more efficient, for example by saving you the trouble of re-entering information. Although the cookie may provide an automated identification of your computer to our workstation, no personal data is stored in the cookie. You may adjust your computer’s settings to block cookies, or to accept them only on confirmation from you. Because of the wide variety of browse

How we protect your information

The Internet is not a secure medium. We have put in place various security measures but you are advised to treat the Internet as an insecure medium in all your communications with us. However payments made through this website are handled using secure socket layer technology or other technology which is at least (if not more) secure than that. Your payment information will not be retained by us and will not be disclosed to anyone under any circumstances.

Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should you make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. Owing to the global nature of the internet’s infrastructure the information you provide may be temporarily transferred to and stored in countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy whilst in transmission.


We offer a complimentary restoration and repair service to ensure your handmade Hancock raincoat continues to look good while keeping the elements out. We pride ourselves on the quality of our raincoats and expect them to last years of wear without loss of appearance or function. If you find that your Hancock coat is in need of restorative care we would be happy to assist, free of charge. If there’s an issue with the seams or pockets that we can’t fix, we will replace your coat with a new one. It is a testament to our unique process and our skilled local craftsmen that we can help your Hancock mackintosh last a lifetime.

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